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Inbound Customer Service, Glasgow

Glasgow £15, 300 - £16,500 + Excellent Benefits, Bonus, City Centre Location

One Recruitment are delighted to be partnering one of the best companies to work for in the UK and we are looking to speak to customer service professionals ready for their next career move.
Our client is a leading insurance company and is a great place to work!
Due to their continued success, we are looking for 7 advisors to join on a permanent basis.
We are interviewing for these positions immediately.
Please note that all successful candidates will be subject to background checking: work references, criminal background check, and basic credit check (no CCJ's or bankruptcy)
There will be four weeks of classroom based training followed by four weeks of graduation bay training.

The role:
​- You will be taking calls and resolving customer queries to aid the resolution of customer enquiries and assist where possible ensuring customers have the best possible experience.
​- You will need to be able to:
- Communicate in a clear and engaging manner
- Listen actively
- Follow set procedures and regulations
- Work efficiently - to maintain service levels as required by the business
- Manage your own time effectively, plan ahead and adopt a methodical approach to your work
- Be accurate and check details
- Build strong customer relationships and quickly focus on their needs
- Adopt a flexible approach to work and adapt to change
- Provide excellent service – demonstrating willingness to go above and beyond on every single call
- Work effectively in a team – supporting colleagues and sharing your knowledge
- Remain calm and objective under pressure – rising to any Maintain a professional approach in your interactions with customers and colleagues

To apply for this role, you need to:
-Genuinely enjoy telephone contact with customers, be able to communicate professionally both orally and written in English, have had previous contact centre or strong retail sales experience and be willing to work flexibly, as the role will involve varied shift patterns.
If you are ready for a move, are a recent graduate or looking for a change in career in a customer service role we want to hear from you.

To apply for this role please send your CV to Cheryl at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01236 324200.

We look forward to hearing from you.

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